1. Overview
This Refund Policy explains how FixMenu handles refunds for subscription
payments to our SaaS platform. By subscribing to a paid plan, you agree
to the terms outlined here.
We offer a Free plan so you can fully evaluate FixMenu's core features
before committing to a paid subscription. We strongly encourage you to use
the Free plan and review our Pricing page
before upgrading.
2. General Refund Policy
Subscription payments to FixMenu are generally non-refundable.
This includes monthly subscriptions for our Pro plan and any future paid plans.
When you subscribe, you are paying for access to the Service for the billing
period (typically one month). Once the billing period begins, that payment is
considered fully earned, regardless of whether you actively use the Service
during that period.
We do not offer pro-rated refunds for partial use of a billing period or for
unused days remaining in your subscription.
3. Duplicate Charges
If you have been charged more than once for the same subscription period due
to a payment processing error or technical issue, we will fully refund the
duplicate charge.
To request a refund for a duplicate charge:
- Email support@getfixmenu.com within 30 days of the duplicate charge.
- Include the email associated with your account, the date of both transactions, and the transaction IDs (available in your Razorpay receipt or bank statement).
- We will verify the duplicate charge and process a full refund of the duplicate amount.
4. Failed Payments
Sometimes a payment may fail or be declined by your bank or card issuer. In
such cases:
- Your subscription will not be activated, or your existing subscription may be suspended.
- If money was deducted from your account but the subscription was not activated, please contact us immediately at support@getfixmenu.com with your transaction details.
- We will work with our payment partner Razorpay to either activate your subscription or refund the amount, whichever is appropriate.
- In most cases, failed-payment amounts are auto-reversed by the bank within 5–7 business days.
5. Case-by-Case Exceptions
While our general policy is non-refundable, we understand that exceptional
situations can arise. We may, at our sole discretion, offer a partial or
full refund in cases such as:
- Significant Service downtime caused entirely by us that materially impacted your ability to use the platform
- Major bugs or technical issues that we were unable to resolve within a reasonable time
- Accidental upgrades or charges due to a clear platform UI error
- Other situations we judge to be unfair to the user
Refund decisions in these cases are made on a case-by-case basis. To request
consideration, please email support@getfixmenu.com
with a clear description of the issue and any supporting evidence (screenshots,
dates, etc.). We aim to respond within 3 business days.
6. Subscription Cancellation
You can cancel your Pro subscription at any time from your account settings
inside the FixMenu dashboard, or by emailing
support@getfixmenu.com.
What happens when you cancel
- Your subscription will not renew at the end of the current billing cycle.
- You will continue to have full Pro access until the end of your paid period.
- After that period ends, your account will automatically revert to the Free plan.
- Your menu data, dishes, and historical reports remain in your account — nothing is deleted by cancellation.
- You will not receive a refund for the unused portion of your current billing cycle.
Want a refund instead of using the rest of your period?
As described above, we don't pro-rate refunds. However, if you have a
legitimate concern, please reach out and we'll review it case-by-case.
7. How to Request a Refund
To request a refund (duplicate charge, failed payment, or exception):
- Email us at support@getfixmenu.com.
- Use the subject line: "Refund Request — [Your registered email]".
- Include the following details:
- Email associated with your FixMenu account
- Transaction ID (from your Razorpay receipt or bank statement)
- Date and amount of the charge
- Reason for the refund request
- Any supporting screenshots or evidence
- Our team will review your request and respond within 3 business days.
8. Refund Timeline
When a refund is approved:
- We initiate the refund through Razorpay within 3 business days of approval.
- Razorpay then processes the refund to your original payment method.
- The amount typically reflects in your bank account or card statement within 5–10 business days, depending on your bank.
- UPI refunds are usually faster (1–3 business days).
Refunds will always be issued to the original payment method used for the transaction.